Civic Infrastructure • Shipped

Improve engagement with tech-for-good volunteerism through platform redesign

PROJECT TYPE
ROLEs
tools
TIMELINE
UX design

Usability Testing

Cognitive Walkthrough

Wireframe

Prototype

Milanote

Figma

2 weeks

TL;DR

BRIEF

Democracy Lab provides a web-app-based solution to minimize the gap between skilled volunteers and tech-based projects motivated by social causes. As an onboarding UX writer, my task is to improve the current UI to attracts more volunteers and partners. The redesign prototype was delivered at our product team meeting 2 weeks after the brief was dispatched.

OUTCOME

[What I improved on: new IA, layout, user guide]

Based on the UI as of July 20th, 2022.

PROCESS

[Illustration of Process split]

Within the 12-day timespan, I split my design process into 4 steps: 3 days of research, 2 days of data analysis, 4 days of design ideation, and 3 days of feedback and polish. Since the team plans to combine different redesign ideas, I omit the high-fidelity prototype, focusing on making the wireframe to spend more time with research, while delivering my points across with a simpler visualizer.

DISCOVERY

[Research objective, ask a question]

To explore the problem space and quickly generate working data, I use the three following tools:

KEY INSIGHTS

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The content of DemocracyLab.org

DESIGN OBJECTIVES

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